Premier Choices for BPO Cities in the Philippines

The Philippines is fast overtaking India as the top provider of outsourced personnel, with the country obtaining most of the voice-based accounts for this industry and ranking first in this sector. The rise in the number of companies in the US, UK, and Australia tapping BPOs in the Philippines...
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Filipino Work Ethics and the BPO Industry

There are many reasons why companies come to the Philippines to put up businesses like contact centres and KPO service providers. These include the lower costs of running these businesses here, as well as the wealth of talent to be found in the country. One other thing that makes the nation...
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BPO Companies and the Philippines’ Business & Economic Environment

Before an investor decides to put money into any venture, one of the things they scrutinize is the business and economic environment of the country they are thinking of putting up a business in. After all, if the chosen nation is not favourable in certain ways, why would you even think about...
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BPOs and the Importance of English Communication Skills in the Philippines

One of the requisite abilities for working at a BPO in the Philippines is good English communication skills. This is usually determined during the interview phase. For those who are looking to snag higher paying jobs that may involve the need to create reports and corporate emails, writing in...
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Saving Money with a BPO Company in the Philippines

All companies, big or small, welcome the opportunity to cut costs and to save money. Reducing overhead costs can easily translate to higher profits, and isn’t this what all businesses look for? If you are looking to save your company some money, and you need people for a number of posts but d...
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Why the Philippines is an Ideal Choice for BPOs

In the last ten years, the business process outsourcing or BPO industry has seen a steep rise in popularity and growth. This is because of the fact that these businesses offer companies on the verge of collapse a fortifying transfusion, allowing them to survive longer and to even thrive due to...
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Introduction to the BPO Industry

A BPO, or business process outsourcing, is a type of business that specializes in the contracting of skilled workers for specific business responsibilities to other companies. In short, this is an industry that hires out people to companies that need them, without these other companies needing...
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How Understanding Cultural Differences Can Help You Handle Your Filipino Virtual Staff Better

The first step to knowing how to deal with an individual is to understand what makes them tick. When it comes to people belonging to the same culture as you, this can be rather easy, since all you have to do is to put yourself in their shoes. If you are dealing with people from a different...
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Employee Engagement: How Treating Your Virtual Employees the Right Way Benefits All

Whether your employees are in the next room, or are a few thousand miles away in another country altogether, this does not change the fact that how you treat them matters. While most people (including yours truly) work to earn a living, this does not mean that just because one job pays more,...
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How to Give Your Virtual Employee the Power to See Into the Future

No, you won’t be teaching them to read tarot cards, or to use a crystal ball to predict what may happen. You won’t be giving them a time machine that will take them into the future as well, nor will you be supplying them with a psychic to tell them what happens next. How do you help them see into the future? By preparing them for it, of course.

Ever hear of the quote “An ounce of prevention is worth a pound of cure”? How about “By failing to prepare, you are preparing to fail”? These two quotes, both by Benjamin Franklin, tell you one thing, and that is to be prepared. You either prepare to prevent something bad from happening, or to be ready should something bad actually happen. Either way, preparedness is the key. Read more

How to Give Your Virtual Employee the Power to See Into the Future

No, you won’t be teaching them to read tarot cards, or to use a crystal ball to predict what may happen. You won’t be giving them a time machine that will take them into the future as well, nor will you be supplying them with a psychic to tell them what happens next. How do you help them see int...
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How to Use a VA for Your Market Research

If you want to dominate your marketplace, the fastest way is to do your market research. There are times however, when you find that doing market research is rather tedious and time consuming. Not having the time to do this or finding it too difficult to do, can sometimes mean that you end up...
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Integrating Automation with Human Interaction: The Better Customer Service Solution

Have you ever tried contacting a company’s customer service hotline, and then end up NOT getting the help you needed after the perennial button pressing you had to go through to just end up where you are? How about chatting with an automated customer service system online and not getting the a...
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How Automation Can Empower Your Virtual Staff and Free You from the Shackles of Repetition

Okay, maybe shackles is taking it a bit too far, but if you are an employer that has to keep reminding people to do their jobs, which can keep you from doing more important things, then shackles may indeed be apt. Needing to remind people constantly can be very restricting, and should not be...
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The Top 20 Tasks Entrepreneurs are Assigning to Their Virtual Assistants

If you have been trying to determine whether or not investing in a virtual assistant is the right move for you as an entrepreneur, hopefully these 20 different ways smart and savvy business owners are leveraging the services of a professional virtual assistant (VA) will give you the “inside i...
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9 Ways to Effectively Manage and Track Your Virtual Assistant and Staff

So you’ve finally decided to try hiring virtual staff for your business. Congratulations, you are now part of a group of people who see the value of hiring talented and highly-skilled individuals in a virtual setting. This removes some of the usual expenditures you have when working with people i...
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How the Art of Delegation and Letting Go Can Help Your Business Flourish

Is this how you start your day? You get up, turn on your computer at home, check your emails and see dozens of messages that require your approval or decision before anything is done. The title of your company newsletter, the names of people to invite to the next company event, which plumber to...
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Website Secret #7: Keep Them Interested With Audio & Video

If you want to connect further with your prospects and clients than with mere words, why not try using audio and video in marketing your business?  It has been said that it helps build trust and rapport much faster than text alone.
The fact is, people have short attention spans. Anything that ...
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