Steps in Choosing the Right Virtual Assistant Company

Improving your productivity and accelerating your company’s growth won’t happen if you’re stuck with an irresponsible freelance virtual employee. That’s why it’s wiser to outsource some of your tasks to an established virtual assistant company that only hires people who value responsibility and a...
READ MORE

The Top 3 Functions You Should Consider Outsourcing

Maintaining the capital of a business is a battle that most entrepreneurs are struggling to deal with. We all know that it takes money to create money; hence, the lack of it could mean the company’s downfall.
Ensuring that we keep the costs low at all times help our businesses stay afloat. W...
READ MORE

Vodafone

READ MORE

Sydney Coast Walks

READ MORE

Hubspot

READ MORE

Evolve Accountants

READ MORE

Anytime Fitness

READ MORE

Ways to Maintain Security When Employees Work Remotely

Working from anywhere has been possible chiefly because of today’s technological and networking advancements. Now, most of us leave the comforts of our offices and conduct business right from our homes, hotels, and sometimes in the beach.
 
This opportunity provides convenience for e...
READ MORE

The Top 5 ROI Activities to Assign To Your Internet Marketing Virtual Assistant

Wondering how to take your internet marketing efforts to the next level with a virtual assistant?
Having plenty of internet marketing tasks on the plate can be a lot of hard work for the busy entrepreneur. Small things that can mean a lot to your thriving business are some of the things you...
READ MORE

Simple Ways to Avoid Being Frustrated with Your Virtual Assistant

It might make sense if you’re getting frustrated with a virtual assistant who likes to slack off or leave your projects in a mess. But what if you’re frustrated with the good ones?
Yes, the VA you have hired may have great references, excellent portfolio, and a nice attitude; however, he/she jus...
READ MORE

What is Omnichannel?

One of the challenges faced by many contact centres is a lack of seamlessness. They offer excellent support in all channels, but are unable to provide a consistent service on different touchpoints within one journey.
The contact centres that fail to connect disjointed interactions cannot create...
READ MORE

Contact Resolution in a Multi-Channel Contact Centre

The first contact resolution metric (FCR) is used to determine the rate at which customer issues or enquiries are resolved in one contact. It’s a significant KPI for CX quality as well as overall centre efficiency. While more than half of contact centres prefer to disregard this metric, it is an ...
READ MORE

How Important is Web Self-Service?

The use of web self-service among customers has seen a massive rise in recent years. This type of e-support is now a vital part of the customer journey, empowering customers to find an answer to their questions and fix their issues. It reduces the need for assisted interactions in other channels...
READ MORE

Four Qualities Every Remote Manager Should Have

It has been said that exceptional leaders thrive in any environment. That’s why those who have been managing people for years initially have no qualms in testing out how remote managing works. However, the skills that traditional managers have don’t work well most of the time in managing geo...
READ MORE

How to Hire a Real Estate Virtual Assistant

Are you a real estate agent who doesn’t easily run out of tasks to do? Closing a big sale doesn’t necessarily mean doing tremendous things. Most of the time, the beauty is in the details; in the small tasks that you most probably ignore.
 
Your job as an agent primarily revolves around mak...
READ MORE

Four Huge Myths People Usually Believe About Virtual Assistants

Most people have this understanding that virtual assistants do not have the same characteristics as traditional employees do. While this is true in some levels, believing everything you hear from people who do not work with virtual assistants themselves is a bit absurd.
 
Knowing what’s t...
READ MORE

Are You a Control Freak? Here’s How You Can Work with a Virtual Assistant

Some entrepreneurs have the tendency to manage and do everything themselves when running a business. It’s not that they lack the resources to hire a helping hand. It’s because they are control freaks who refuse to give in and hire someone else to do the tasks for them. Even if they want to, the...
READ MORE

Organizing Your Small Business Finances in 5 Simple Steps

You have finally built your business up and excited how far it can go. You may still be working on a day-job and have a few hours a day set aside to run your business. Still, it’s yours and you want it to grow. However, when you’re juggling two big responsibilities at a time, it can be easy to al...
READ MORE

Bookkeeping 101: How to Get Your Small Venture on Track

Building a business ground up is not an easy undertaking. As a small business owner, it is understandable that you want to be involved in every detail of your business to ensure that things work according to how you envisioned them. While this approach may give you the best result in the least...
READ MORE

5 Great Benefits of Online Bookkeeping Services to Small Businesses

The increasing popularity of online community has influenced how most businesses work. The digital world has brought consumers a lot closer to businesses and help owners run their day-to-day operations a whole lot easier and smoother, allowing them as well to meet their backend business needs...
READ MORE

Accountant vs. Bookkeeper: Which One Do You Need for Your Business?

Growing businesses are often advised to hire a professional service to assist with the accounting aspect of their companies. And since both bookkeepers and accountants are paramount when it comes to the success and viability of a business, understanding which one the job requires can be...
READ MORE

Four Good Reasons Why You Should Outsource a Bookkeeping Service

If you have a small business, it will make sense to contract a bookkeeping service to take some of the financial burden off the top management. While many budding business owners try to keep expenses to a minimum by not hiring a bookkeeper, this kind of strategy is actually a costly mistake down...
READ MORE

How to Safeguard Your Business through Proper Bookkeeping

Many small companies are falling victim to financial fraud. Incorrect hiring process, poor financial control around bookkeeping, and too much trust are three primary reasons that lead small businesses to fraud.
While it is every owner’s legal responsibility to protect his or her business from e...
READ MORE