5 Telltale Signs You Need to Hire a Bookkeeper Now

Quite a number of entrepreneurs have little thoughts put towards who will keep their financial books. They may manage without hiring the help of a competent bookkeeper, perhaps because they know basic accounting or they are just good with numbers. But no matter how experienced a business owner...
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Ways to Afford a Virtual Assistant When You Don’t Have Money

Some small business owners believe hiring a virtual assistant can be quite scary. One of their biggest concerns is how they will be able to pay for a VA’s services. We’ve always heard statements like “I’d love to get a VA to help me get through things, but I can’t afford one”.
 
Guess what. ...
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Lead a Team from Anywhere: 4 Ways to Manage Remote Employees

With the rise of new technologies that allow the global economy to thrive at a healthy state, more companies are taking advantage of skilled people around the world at a lesser cost.
 
Some budget-conscious entrepreneurs operate their businesses in different territories. They would have...
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How to Use YouTube Videos to Train Virtual Assistant on Tasks to Do

Planning to gradually hire a number of virtual assistants for your business? You might need to establish systems and processes that serve as the maps that explain the nature of the tasks you want done. Through this, you won’t have to painstakingly teach any additional VAs on how things should be ...
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Launching a Startup? Grow it with a Virtual Assistant

Recently, more small business owners have discovered the cost-effectiveness of hiring virtual assistants. The idea of outsourcing daily business tasks for a fraction of the cost when hiring an in-house employee is great for those who are tight on their budgets.
Although outsourcing has quite...
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How to Handle Customer Complaints Efficiently in a Multi-Channel Contact Centre

No business is immune to customer complaints. Whether you’re building your first startup or are a seasoned entrepreneur, you are bound to encounter your fair share of criticism and negative feedback every now and then.
Indeed, there’s no absolute way to prevent all the issues that trigger cus...
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5 Easy Tips for Achieving Consistency Across Multiple Channels

While the emergence of new communication technology has been a boon for customers and businesses, it continues to create a plethora of challenges for many contact centres that are now struggling to engage customers in new channels.
Now that customers can call, email, tweet and chat to interact...
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