Brand Marketing 101: Four Expert Tips to Control Your Brand Reputation on Social Media

With nearly half of the world’s population using social media on a daily basis, chances are your business is being talked about somewhere in the digital realm. It can be good, it can be bad. Most consumers use social media platforms, such as Facebook and Twitter, to express their feelings toward ...
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The Five Secrets of the Most Successful Social Media Campaigns

Running a social media campaign can be a test of effort, planning, organisation, and implementation. Even the biggest companies with the most successful marketing strategies can stumble. However, it is through nearly a decade of transformation in the social media landscape, with countless of...
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Six Social Media Tips for a Successful Digital Marketing Campaign

A social media marketing strategy is indispensable to the success of your digital marketing campaign. Whether you are new to the social media game or have already lingered for some time, a top-notch social media plan has high implication on your bottom line.
While it was easy to jump into the...
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Everyday Twitter Tricks to Keep Your Followers Engaged

Twitter is not just a channel that will deliver your message across, it is more of an online community where you can engage your target audience in a conversation. For most businesses, Twitter and other social media networks are an essential and powerful tool that do not only grab engagement...
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Simple Ways to Exceed Customer Expectations Using Social Media

Meeting customer expectations is the most meaningful component of customer satisfaction. However, to be able to achieve a high customer satisfaction, brands should first understand who their customers are and what they want. Exceeding your customers’ expectations using social media seemingly l...
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Using Facebook to Advertise Your Business: Is It Worth It?

Social networking channels, especially Facebook, have momentous effects on any types of businesses across the globe. That said, if you want to promote your business to the digital world, Facebook might be an excellent outlet for marketing, without breaking your budget.
As people consume more...
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Four Non-Gimmicky Tricks to Market a Startup with Social Media

Whether you are an early-stage enterprise, a small-sized business or a well-established venture that has just jumped into the social media game, keep this in mind: It’s all right to start small. Today’s digital age offers the best opportunity for anyone to tap into social media. Small, tightly bu...
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The Perks of Integrating Visual Content in Your Social Media Marketing

Don’t you agree on the saying “seeing is believing”? Even from the beginning of time, people have been more interested in seeing information instead of reading it, and they were more likely to believe something when they could see it. Now, that we are living in a fast-paced world surrounded by vi...
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4 Sneaky Tips for Creating Compelling Social Media Content

Truth be told, some of your content looks crappy. Yes, that hurts. Creating compelling content for social media is often one of the deepest trenches to pass through, yet you strive hard to create one, probably because you’ve heard from someone somewhere that “content is king”. Well, it absol...
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Should You Include Google+ in Your Digital Marketing Strategy?

There’s a myriad of social networking sites CEOs, advertisers and marketers can play with and use for business, which are seemingly more visually stunning than Google+. While it can be staggering to manage every single social site you run for your digital marketing campaign, maximising the p...
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Power-Up Your Small Business Through Social Media in 7 Simple Steps

The recent years prove to evolve consumer shopping behaviour rapidly. Shopping online is the new trend, and relationships turn out to be more social because of social media networks such as Facebook and Instagram.
The drastic changes provide small business “etailers” doors of opportunities to boo...
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Creative Ways to Use the Services of Overseas Virtual Assistants

Planning to hire a virtual assistant to help you establish your small business? You’re maybe thinking that virtual assistants only have limited skills that revolve around general administrative tasks. But you’d be surprised to know that some of them have skills that encompass the long-standing no...
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Ask These 5 Questions to Decide if Outsourcing is the Solution

If you are running a small business, you might always find yourself juggling a lot of responsibilities. You would sometimes ask how you can make things better and easier without greatly exhausting yourself.
There are a plethora of answers and choices for that. There’s a choice between buying t...
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Four Valuable End-of-Year Questions to Ask Your Accountant

Unless you have scheduled a conversation with your accountant, your end-of-year priority list will not be fully completed. A certified public accountant can help you decide which financial steps you should embark on before the year ends. Essentially, investing in the services of a competent...
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Why You Need a Good Record Keeping System in Place

If you want to keep your business successful, you need to be at least knowledgeable in the field of financial management. While you may  be well aware of the nitty-gritty of product creation, sales and marketing, and customer service, you cannot fully grasp all your hard-earned money if you lack ...
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Three Decisive Steps When Setting Up Your Startup’s Bookkeeping System

Having a set of books can help you for a range of purposes. These include evaluating business activities, attracting investors, inquiring funds, filing and paying taxes, and working through your financial requirements. However, setting up a strong bookkeeping system can prove a challenge if you...
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The Golden Rules of Bookkeeping

Unless crunching numbers is what you do for fun, bookkeeping is probably the least exciting part of your day. There is likely a multitude of tasks in your head: which clients are outstanding, which supplier you need to pay, and the list goes on – leaving bookkeeping chores at the end of your p...
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5 Traits Remote Employees Must Have

Who says managing employees from afar isn’t a challenge? Do you even have an idea on how they go about their tasks without your physical presence? Of course, having remote employees is always a challenge, but you can make it easier by hiring the right people first.
If you’re handling a startup wh...
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Online Accounting Software: What Features Should You Look For

Investing in the right accounting software is one of the wisest decisions an entrepreneur can make. Not only does it reduce human errors when it comes to calculations, it also offers remarkable insights that one could not gain in paper form, including generating sales forecasts for the next...
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Keep Your Receipts Organised for Tax Time Using These 5 Steps

Organising your records obviously has a lot of benefits. After all, who wants to work with tons of wayward receipts that could rather be kept properly out of sight?
While having a good place to store your paperwork is aesthetically pleasing, well-stored files create lesser work and prevent late...
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7 Creative Ways to Maximise Your Facebook Business Page

Home to over 1.4 billion monthly active users, Facebook is an excellent platform that all businesses should take full advantage of. It is, without a doubt, a must-have for any entrepreneur who wants to boost his/her online presence to its target audience.
However, having a Facebook business page...
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Keeping Your Financial Information Polished and Valuable in 3 Easy Steps

While keeping abreast of your financial statements is one of the most stressful tasks when running a startup,  it is paramount to your success. If you aim to reach a high-growth stage, it is crucial to be equipped with a first-rate, reliable financial process that will effectively track the ...
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Startup Advice: Social Media Strategies to Reach a Global Audience

In an increasingly global economy, organisations have to take their marketing strategies in a whole new level. Many businesses are spreading their marketing efforts to global territories to reach potential customers that may not have known their products and services. As this move is huge,...
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How to Choose the Right Bookkeeper for Your Small Business

Once you have decided to hire a bookkeeper, the next step is to find someone suitable to your bookkeeping needs. Hiring the right bookkeeper can make a world of difference for your small venture. A good bookkeeper can influence you to make shrewd financial decisions and can handle a plethora of...
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Best Accounting Practices to Implement Today

It is every business owner’s dream to see their business growing. However, the onset can prove a challenge. Many entrepreneurs would usually launch a venture with just too much on their plate. From product development and sales, to hiring workers and offering customer support, there is a p...
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Why Outsourcing is a Word You Shouldn’t Be Scared Of

 
Most people have labelled outsourcing as a dirty word. When the concept was still new, people had put into their minds that getting work done outside the organisation was a trick to reduce labour cost at the expense of customers.
 
If you would ask an average person what he/she...
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Five Meaningful Questions to Ask When Working with a Bookkeeper

Running a growing venture can be a rewarding experience, but it can also be a nerve-wracking ordeal. While every aspect of the business is important, many business owners tend to spend less time on their bookkeeping. What you might miss is that a lot of essential issues in a company can be...
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How to Make Your Social Networks Stand Out with a Bootstrap Budget

Tapping into the vast opportunities of social media is a great idea. That is primarily why marketers and business owners are constantly searching for unique social media strategies to keep them ahead of the curve. However, the growing number of social media sites and the businesses using it...
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Selecting the Perfect Business Accounting Software for Your Needs: Five Tips Before You Start Shopping

The traditional way of keeping the books for a business meant recording number in a paper ledger. Fortunately, those days are almost gone. In this digital age, nearly all businesses of all sizes and industries use accounting system to monitor their gains, predict sales and supervise...
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Create an Engaging Social Media Campaign with These 6 Simple Steps

You have finally decided to set up a social media campaign, but how do you start?
Social campaigns can be really frightening. There is just so much you have to keep in mind. However, the process can be as easy as ABC if a comprehensive social media plan is set in place. Meaning, every post,...
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Four All-Important Bookkeeping Tips Before Tax Time Comes Around

Proper bookkeeping is vital to the success of a small business. Yet, it is one of the most dreadful tasks for almost all entrepreneurs that many of them continue to neglect it until the end of the fiscal year is upon them. What the law requires is for every business to maintain accurate and...
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Steps in Choosing the Right Virtual Assistant Company

Improving your productivity and accelerating your company’s growth won’t happen if you’re stuck with an irresponsible freelance virtual employee. That’s why it’s wiser to outsource some of your tasks to an established virtual assistant company that only hires people who value responsibility and a...
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The Top 3 Functions You Should Consider Outsourcing

Maintaining the capital of a business is a battle that most entrepreneurs are struggling to deal with. We all know that it takes money to create money; hence, the lack of it could mean the company’s downfall.
Ensuring that we keep the costs low at all times help our businesses stay afloat. W...
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Vodafone

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Sydney Coast Walks

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Hubspot

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Evolve Accountants

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Anytime Fitness

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Ways to Maintain Security When Employees Work Remotely

Working from anywhere has been possible chiefly because of today’s technological and networking advancements. Now, most of us leave the comforts of our offices and conduct business right from our homes, hotels, and sometimes in the beach.
 
This opportunity provides convenience for e...
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The Top 5 ROI Activities to Assign To Your Internet Marketing Virtual Assistant

Wondering how to take your internet marketing efforts to the next level with a virtual assistant?
Having plenty of internet marketing tasks on the plate can be a lot of hard work for the busy entrepreneur. Small things that can mean a lot to your thriving business are some of the things you...
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Simple Ways to Avoid Being Frustrated with Your Virtual Assistant

It might make sense if you’re getting frustrated with a virtual assistant who likes to slack off or leave your projects in a mess. But what if you’re frustrated with the good ones?
Yes, the VA you have hired may have great references, excellent portfolio, and a nice attitude; however, he/she jus...
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What is Omnichannel?

One of the challenges faced by many contact centres is a lack of seamlessness. They offer excellent support in all channels, but are unable to provide a consistent service on different touchpoints within one journey.
The contact centres that fail to connect disjointed interactions cannot create...
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Contact Resolution in a Multi-Channel Contact Centre

The first contact resolution metric (FCR) is used to determine the rate at which customer issues or enquiries are resolved in one contact. It’s a significant KPI for CX quality as well as overall centre efficiency. While more than half of contact centres prefer to disregard this metric, it is an ...
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How Important is Web Self-Service?

The use of web self-service among customers has seen a massive rise in recent years. This type of e-support is now a vital part of the customer journey, empowering customers to find an answer to their questions and fix their issues. It reduces the need for assisted interactions in other channels...
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Four Qualities Every Remote Manager Should Have

It has been said that exceptional leaders thrive in any environment. That’s why those who have been managing people for years initially have no qualms in testing out how remote managing works. However, the skills that traditional managers have don’t work well most of the time in managing geo...
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How to Hire a Real Estate Virtual Assistant

Are you a real estate agent who doesn’t easily run out of tasks to do? Closing a big sale doesn’t necessarily mean doing tremendous things. Most of the time, the beauty is in the details; in the small tasks that you most probably ignore.
 
Your job as an agent primarily revolves around mak...
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Four Huge Myths People Usually Believe About Virtual Assistants

Most people have this understanding that virtual assistants do not have the same characteristics as traditional employees do. While this is true in some levels, believing everything you hear from people who do not work with virtual assistants themselves is a bit absurd.
 
Knowing what’s t...
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Are You a Control Freak? Here’s How You Can Work with a Virtual Assistant

Some entrepreneurs have the tendency to manage and do everything themselves when running a business. It’s not that they lack the resources to hire a helping hand. It’s because they are control freaks who refuse to give in and hire someone else to do the tasks for them. Even if they want to, the...
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Organizing Your Small Business Finances in 5 Simple Steps

You have finally built your business up and excited how far it can go. You may still be working on a day-job and have a few hours a day set aside to run your business. Still, it’s yours and you want it to grow. However, when you’re juggling two big responsibilities at a time, it can be easy to al...
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Bookkeeping 101: How to Get Your Small Venture on Track

Building a business ground up is not an easy undertaking. As a small business owner, it is understandable that you want to be involved in every detail of your business to ensure that things work according to how you envisioned them. While this approach may give you the best result in the least...
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5 Great Benefits of Online Bookkeeping Services to Small Businesses

The increasing popularity of online community has influenced how most businesses work. The digital world has brought consumers a lot closer to businesses and help owners run their day-to-day operations a whole lot easier and smoother, allowing them as well to meet their backend business needs...
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Accountant vs. Bookkeeper: Which One Do You Need for Your Business?

Growing businesses are often advised to hire a professional service to assist with the accounting aspect of their companies. And since both bookkeepers and accountants are paramount when it comes to the success and viability of a business, understanding which one the job requires can be...
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Four Good Reasons Why You Should Outsource a Bookkeeping Service

If you have a small business, it will make sense to contract a bookkeeping service to take some of the financial burden off the top management. While many budding business owners try to keep expenses to a minimum by not hiring a bookkeeper, this kind of strategy is actually a costly mistake down...
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How to Safeguard Your Business through Proper Bookkeeping

Many small companies are falling victim to financial fraud. Incorrect hiring process, poor financial control around bookkeeping, and too much trust are three primary reasons that lead small businesses to fraud.
While it is every owner’s legal responsibility to protect his or her business from e...
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5 Essential Things for Working Effectively with a Virtual Bookkeeper

Virtual jobs have become immensely popular as companies constantly dig for creative ways that will create a balance between staffing arrangements and workload.
With virtual bookkeeping, businesses can receive bookkeeping services remotely at a fraction of the cost of traditional methods. A...
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5 Sure Signs it’s Time Get a Virtual Assistant

Small business entrepreneurs are guilty of being too in control over the aspects of their businesses. They’d rather do everything themselves than to entrust both mind-boggling and menial tasks to someone else.
 
Entrepreneurs have this burning desire to perform things the way they are e...
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5 Common Mistakes to Avoid When Hiring a Virtual Assistant

It seems that getting a virtual assistant for the first time will help you improve the way you do things in your business. They take the boring tasks off your plate, so you’ll have more free time for revenue-generating activities. It’s a win-win situation when you come to think of it.
 
But ...
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Top 7 Qualities that Make for an Exceptional Bookkeeper

Bookkeepers record and handle financial reports. With a good bookkeeping service, owners can run the business with a clear understanding of their financial status, save time and money and focus on the success of their business.
But how do you know if a bookkeeper has the right skill set required...
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How to Hire the Right Bookkeeper: 7 Interview Questions to Ask

Trusting your financial books to a professional service can be frightening, more especially that you are giving that person access to one of the most vital and sensitive information of your company. However, it will be a struggle running your business if you don’t hire a bookkeeping service.
So w...
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Hiring a Bookkeeper: Top 5 Things to Guide Your Bookkeeping Decision

Owners are usually adept at running their business, but not the intricacies of bookkeeping. Getting a good grip into every nook and cranny of keeping the books is integral to the success of a business. By hiring the right professional, business owners can manage their accounts and stave stress...
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6 Incredible Ways to Avoid Common Bookkeeping Errors

Keeping the books is paramount to your business operations. It is also one of the more challenging tasks of running a company. But no matter how careful you are, it is indispensable for mistakes to happen in the course of your day-to-day operations.
And sometimes, these bookkeeping errors may...
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5 Telltale Signs You Need to Hire a Bookkeeper Now

Quite a number of entrepreneurs have little thoughts put towards who will keep their financial books. They may manage without hiring the help of a competent bookkeeper, perhaps because they know basic accounting or they are just good with numbers. But no matter how experienced a business owner...
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Ways to Afford a Virtual Assistant When You Don’t Have Money

Some small business owners believe hiring a virtual assistant can be quite scary. One of their biggest concerns is how they will be able to pay for a VA’s services. We’ve always heard statements like “I’d love to get a VA to help me get through things, but I can’t afford one”.
 
Guess what. ...
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Lead a Team from Anywhere: 4 Ways to Manage Remote Employees

With the rise of new technologies that allow the global economy to thrive at a healthy state, more companies are taking advantage of skilled people around the world at a lesser cost.
 
Some budget-conscious entrepreneurs operate their businesses in different territories. They would have...
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How to Use YouTube Videos to Train Virtual Assistant on Tasks to Do

Planning to gradually hire a number of virtual assistants for your business? You might need to establish systems and processes that serve as the maps that explain the nature of the tasks you want done. Through this, you won’t have to painstakingly teach any additional VAs on how things should be ...
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Launching a Startup? Grow it with a Virtual Assistant

Recently, more small business owners have discovered the cost-effectiveness of hiring virtual assistants. The idea of outsourcing daily business tasks for a fraction of the cost when hiring an in-house employee is great for those who are tight on their budgets.
Although outsourcing has quite...
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How to Handle Customer Complaints Efficiently in a Multi-Channel Contact Centre

No business is immune to customer complaints. Whether you’re building your first startup or are a seasoned entrepreneur, you are bound to encounter your fair share of criticism and negative feedback every now and then.
Indeed, there’s no absolute way to prevent all the issues that trigger cus...
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5 Easy Tips for Achieving Consistency Across Multiple Channels

While the emergence of new communication technology has been a boon for customers and businesses, it continues to create a plethora of challenges for many contact centres that are now struggling to engage customers in new channels.
Now that customers can call, email, tweet and chat to interact...
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4 Tips for Improving Service Quality to Drive Down Call Volumes

With the rapid rise of new communication technology, some may believe that voice is quickly losing its ground as the number one go-to channel for customers. Whether they’re looking to make a purchase or solve an issue, customers now have the freedom and the technology to contact businesses w...
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Quick Tips for Maximising the Efficiency of Your Multi-Channel Contact Centre

Social media, SMS, web chat, telephony – these are all integrated in a multi-channel contact centre to provide a complete customer experience.
Unfortunately, not all organisations are able to create a satisfactory end-to-end CX. Driving cost reduction, maintaining optimum agent productivity, and ...
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Reducing Contact Centre Employee Attrition: Top Tips to Keep in Mind

Employee attrition refers to the reduction of a workforce’s size when personnel are lost through retirement or resignation. Calculating the rate of employee attrition allows contact centres to determine the percentage of employees that leave the organisation over a certain time period.
Whether e...
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Quintessential Guide for Successful Gamification in the Contact Centre

A lot of good can come out of applying gamification techniques in a contact centre’s day-to-day activities. Aside from driving employee engagement and boosting morale, gamified processes can be used to measure and enhance productivity.
A multi-channel contact centre that uses gamification d...
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Empowering Contact Centre Agents with Gamification

Employee engagement is one of the biggest challenges faced by today’s contact centres. Keeping agents motivated and committed to organisational values and goals has always been instrumental in building a productive workforce, but a number of organisations fail to put enough focus on it.
Of c...
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Strategising for a Complete Multi-Channel Contact Centre

With multiple channels and constantly evolving processes, today’s contact centres are more complex than ever and – to the uninitiated – intimidating to some extent. Adding to their increasing complexity are the countless new obstacles they must identify and address, while keeping costs to a minim...
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Boost Your Social Media Presence - Infographic

 
 
Coping up with the fast changing online business landscape is not easy. And, maybe you and I share the same stories of struggles, hardships and success.
The modern arena of business competition throw us all in a battle called “Social Media” and “Online ...
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7 Guaranteed Ways to Boost Your Social Media Presence

Nowadays, very few can compare to what social media can do when it comes to generating leads.
However, for it to become an efficient lead generating machine, you need to build a solid following first.
How do you pull off a task as challenging?
Below are foolproof ways to get you off to a good...
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6 Most Lucrative Niches for Blogging

The introduction of the internet has given passionate writers a good venue to express themselves, share their knowledge and earn money at the same time.
With blogging gaining popularity at a feverish rate, it’s no surprise many would want to join this fun and income-generating bandwagon.
Most b...
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Choosing a Multi-Channel Software: Mistakes Contact Centres Must Avoid

The number of contact centres that use multi-channel software to provide customer service is rapidly increasing. This spells good news for companies that want to ensure the best possible experience to their customers across many channels.
Unfortunately, not all centres succeed in developing an...
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Increasing Revenue Significantly Through The Power of Content Marketing

Increasing revenue is a goal most businesses share.
While there are numerous ways to boost profit, content marketing might be just what your business needs in today’s highly connected world.
Content marketing packages can help increase profitability remarkably by:


Luring in new customers


If ...
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Top 10 Essential Elements Successful Blog Posts Share

There’s more to great blogs than meets the eye.
Content that’s powerful, engaging and shareworthy share a lot of common elements.
What do compelling blogs have in common?

Imaginative headline

More often than not, readers click on titles they find intriguing and interesting.
With that in mind, ...
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Transitioning to a Service-to-Sales Contact Centre: Top Practices to Keep in Mind

For decades, service-oriented call centres have been handling customer complaints, requests and issues for companies across the world.
But now, many organisations are realising that blending service and sales will be beneficial for customers and their organisation.
However, the transition can be...
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Types of Virtual Assistants Who Can Help Your Business Grow

The term virtual assistant has become more than just a buzzword, and with good reason. With all the benefits it has to offer, it’s not surprising it has earned quite a following over the years.
The birth of the internet has made it possible for entrepreneurs to efficiently delegate tasks to v...
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Creating Powerful and Persuasive Content: 7 Infallible Hacks

If you create content that’s more ‘sell than tell’ , then you are doing it wrong.
If that is the approach you will adopt, then more often than not, you will end up with a repelling content as opposed to a compelling one.
When creating your content, it pays to always keep your customers in mind....
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What are the Elements of a Successful Multi-Channel Strategy?

Managing customer experience has become more complex with the rise of numerous channels of communication.
Now that every consumer expects a consistent experience across multiple platforms, more businesses are deciding to work with a multi-channel contact centre.
However, because of the lack of a...
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What Makes ‘Great Content’ Great? 4 Key Elements to Consider

‘Content is king’.
Undoubtedly, the abovementioned adage ranks high in the list of major web marketing cliches of all time.
How exactly do you go about creating great content people will rave about?
While there is an infinite number of ways to create powerful content, below are key con...
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Writing Compelling Blog Posts: Foolproof Ways to Get Your Readers Hooked

Do you ever wonder how popular websites create blog posts that generate a significant amount of links, shares, engagements and traffic?
Have you ever wanted to do the same for your site?
Captivate the attention of your audience and keep them coming back for more by keeping in mind the following...
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Outsourcing: What’s In It For You?

While attending to every aspect of the business is deemed consummate by many, it is just not feasible.
Taking that fact into account, it’s easy to see why outsourcing has earned quite a following nowadays.
With the increasing number of businesses now embracing virtual help, don’t you think it’s a...
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The Next Challenge for Global Entrepreneurs: Managing Virtual Assistants Effectively

Running a remote workforce presents a unique set of management challenges.
When you’re working with an outsourcing partner, face-to-face interaction becomes less rich. And that’s just the tip of the iceberg.
Factor in different sets of culture, work ethics, educational background, experience and ...
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Dramatically Improve Your Site"s Google Ranking: A Comprehensive Guide

In today’s digital age, an impressive Google ranking is pivotal in the success of any business.
This search engine giant uses a wide array of methods to identify which web pages are displayed first in the search results.
While their exact formula is classified, there have been proven ways you c...
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Reducing a Contact Centre’s Average Handling Time: Key Questions to Ask

The Average Handling Time (AHT) metric has always been a crucial topic for contact centres.
While some organisations use it as a means to measure the efficiency of their process and the proficiency of their agents, others believe that it gets in the way of the personalised customer experience...
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6 Exceptional Advantages of BPO Services

Do you want to minimise your expenses and maximise your revenue?
Do you want to focus more on your core business and save on both time and money?
If your answer is a resounding yes, then outsourcing is for you!
Over the years, outsourcing has earned quite a following, and with good reason.
With...
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Understanding the Different Types of Shrinkage at a Contact Centre

Shrinkage is the metric used by contact centres to determine how much time is lost to vacations, holidays, sick leaves, trainings, meetings, lunch breaks, etc. It enables them to determine the number of staff needed on the floor, and create an accurate shift plan.
Identifying and calculating the...
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Offshore Contact Centre Outsourcing: 5 Success Factors to Consider

Over the years, Australian businesses, big or small, have continuously outsourced some of their operational activities and processes to low-cost regions around the world.
After all, it makes good business sense to hire highly-skilled and seasoned workers outside the country at a fraction of the...
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Creating Compelling Social Media Content: 7 Tried-and-Tested Ways

Social media is irrefutably a key component in the success of any digital marketing campaign.
It is a great avenue to share your offerings, interests, and the values that your organisation holds dear.
However, with the increasingly large number of impatient web visitors constantly in the lookout...
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Do You Want an Efficient Virtual Assistant? Avoid these 6 Common Mistakes

Whether you are a budding entrepreneur or a corporate executive, you can surely benefit from all the help an online virtual staff can offer.
Since you can delegate other tasks, you have more time to focus on aspects of your business that might need your attention and expertise.
However, to take...
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5 Ways to Use Your Offshore Virtual Assistants Creatively

One of the biggest obstacles that discourage Australian businesses from offshore outsourcing or hiring virtual assistants is language barrier.
However, this is becoming a thing of the past, taking into account the fact that  many countries – such as the Philippines – already has  an increasing wo...
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Content Marketing Strategy That Works: 4 Key Tips

In today’s information-laden world, businesses are in continuous search for the best digital marketing strategy to promote their brand, establish their authority and increase their sales.
Nowadays, content marketing is seen as an effective strategy companies can use to introduce their brands w...
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At Your Assistance: The Key Benefits of Hiring a Virtual Assistant

If you are the proud owner of a flourishing business, you will probably notice that you are becoming busier as your venture expands.
Understandably, you would need all the help you can get.
Fortunately, this is where a virtual assistant comes in.
In essence, a virtual assistant or VA is a...
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7 LinkedIn Hacks to Supercharge your Business Growth

Social media platforms provide people with the chance to interact and become virtually sociable.
But unlike Facebook and Twitter, LinkedIn sets itself apart from the others by fostering professional and B2B relationships on its social platform.
Dubbed as the online résumé for job seekers and p...
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What are the Roles and Responsibilities in a Contact Centre?

It is important for a contact centre to clearly define all its roles and responsibilities.

This enables employees to set clear expectations and take the right steps towards success and growth not only for their organisation, but also the companies they work with.

In a typical contact centre layout, there are three key groups that play a vital role in the organisation’s day-to-day operations. These are the administrators, supervisors and agents.

Administrators are mainly responsible for managing the system used in the operation.

They have special privileges for administering and maintaining software used by the supervisors and the agents.

Because they handle call routing and queuing as well as configure tools like interactive voice response (IVR), they are crucial to ensuring seamless communication between customers and agents.

Among the most important tasks of administrators include setting and managing routing rules and reviewing them on a regular basis.

They deploy solutions such as an IVR application, which interacts with callers, collects their information and routes them to the appropriate agent. They also schedule and publish reports on key metrics to help supervisors properly manage their agents.

Supervisors are responsible for managing agents.

They see to it that the goals of the contact centre are achieved, making sure customer experience (CX) is optimal and sales cycles are fast and efficient.

It is also their responsibility to evaluate agents. They assess their performance and determine their strengths and weaknesses through call logging as well as observing and monitoring other types of customer interactions. They meet with their team on a regular basis to provide feedback and assistance regarding their tasks.

It is also the duty of supervisors to create utilisation reports. They use quantitative data to determine the volume of interactions and ensure agents make full use of their time and resources. It is important for supervisors to be effective leaders and skilled at multitasking, coaching and managing.

Agents are responsible for interacting with customers.

Their goals are set by their team leaders or supervisors based on consistent and measurable standards. They undergo comprehensive training to become well-versed in every aspect of their work so they can deliver excellent customer service.

While their primary task is to attend to the needs of customers, they are also expected to collaborate with their team, and provide or ask for assistance when necessary. They should also possess excellent computer proficiency, good communication skills and the ability to establish rapport with customers through various channels.

Aside from having an extensive skill set, agents should be able to use diverse tools and resources to provide quality service to customers and maximise their time. In a multi channel contact centre, agents are able to deal with the needs of customers by using various channels such as email and social media.

Having clearly defined roles and responsibilities makes it possible for a contact centre to set the right expectations, meet its targets and provide the best service possible to customers.

 

The post What are the Roles and Responsibilities in a Contact Centre? appeared first on My Virtual Workforce.

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What are the Roles and Responsibilities in a Contact Centre?

It is important for a contact centre to clearly define all its roles and responsibilities.
This enables employees to set clear expectations and take the right steps towards success and growth not only for their organisation, but also the companies they work with.
In a typical contact centre...
READ MORE

8 Simple Ways to Increase Facebook Likes For Your Business Page

How does social selling work? What can you do to develop a Facebook page that garners thousands or even millions of likes?

The good thing is, you don’t have to be a marketing or programming genius to amass your desired number of Facebook likes. Before you go about poking holes to see which strategy works for your campaigns, we have prepared 10 simple tips to help you drive quality Facebook likes to your business page.

Follow these tips and you will see more people hitting your Facebook page’s “Like” button.

 

1. Craft an Informative and Catchy Business Page Profile

 

Remember: when writing your Facebook page’s profile in the About section, assume that you are writing for the web – because you are! Google crawlers will always prioritise FB user pages after websites.

Before including any important details on your profile, make it known to your visitors why they should hit that “Like” button. A catchy username and description will always do the trick.

You can also share with your audience your company’s story or explain to them the purpose of your business. You can then include key details such as your location and how and where they can get in touch with you.

 

2. Ask Everyone You Know to Like Your Page

 

This is a bit of an aggressive move, but who doesn’t do this these days?

Chances are, most of your friends, colleagues, and others connected in your network would be more than happy to lend a helping hand anyways. For new contacts and prospects, inform them that your business page exists on Facebook.

Start within your little community because their initial likes will eventually go a long way. They will significantly increase your Facebook visibility and once that happens, it will be a lot easier for your target audience to find your page and connect and do business with you.

 

3. Place Some Useful Content On the Page

 

More often than not, a relevant, entertaining, or meaningful content will effectively grab the interest of your target audience. Your goal is to have them visit your page, read your content and then share it.

Content comes in different forms, such as photos, posts, and videos. Those who will find your content very informative and useful will actively share your business page to their own network of Facebook friends.

 

4. Research the Interests of Your Target Audience

 

Find out what grabs the interest of your community.

The Graph Search tool on Facebook will help you to easily determine the trends in your niche. From there, you can create and post relevant content your readers will find fresh and timely, and can likely result to a boost in your Facebook likes.

 

5. Take Advantage of Facebook Ads

 

Facebook has changed its NewsFeed algorithm to favour friends’ posts more over business pages.

This has caused a stir among social media publishers.

One way to maintain your visibility and add up likes to your page is to use Facebook ads. Through this, you can easily target people based on their interests and search patterns. So even if they are less likely to see your content on their NewsFeeds, they will still be able to see your ads on the bottom right side.

 

6. Conduct a Contest

 

Running contests on Facebook has been proven and tested to generate more likes on business pages.

Only those who have liked your page should be allowed to join your contest. There’s a Facebook app that you can utilise to easily filter those who are qualified to join.

 

7. Know How to Post

 

To be considered active on Facebook, there is no need for you to post updates on an hourly basis.

The recommended number of post should be at least one a day.

Find out which time of the day your followers are mostly active to ensure that your content reaches its intended audience.

 

8. Measure Results

 

There are several analytics tools out there to help you manage, measure, and analyse the performance of your Facebook page, but you can always use Facebook Insights for free.

In there, you will be able to see the reach of your posts, the number of user engagements and the likes generated from new followers. Analyse the metrics so you can better formulate ways of boosting the performance of your page.

 

There’s no doubt that Facebook has become a go-to tool for marketers to pull in lots of referral traffic. With over a billion active monthly users, businesses are constantly in the lookout for effective ways to increase their exposure in this very popular social platform. Of course, the quantity of likes is not the only basis to weigh the effectiveness of your page. You have to also ensure that you can gain quality likes that effectively convert.

The post 8 Simple Ways to Increase Facebook Likes For Your Business Page appeared first on My Virtual Workforce.

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8 Simple Ways to Increase Facebook Likes For Your Business Page

How does social selling work? What can you do to develop a Facebook page that garners thousands or even millions of likes?
The good thing is, you don’t have to be a marketing or programming genius to amass your desired number of Facebook likes. Before you go about poking holes to see which s...
READ MORE

3 Things Productive Virtual Employees Do Differently

“The bad news: time flies. The good news: you’re the pilot”.

 

It goes without saying that these words from the wise Michael Altshuler resonates well with productive virtual employees. When we say productive, virtual or otherwise, we are looking at the same equally distributed 24-hour window of opportunity to get things done.

 

A day can only go full circle for a day with no option to extend. Traditional school of thought may disagree with the modern line of thinking when discussing the theories of productivity.

 

But it is highly unlikely that the answer to increased productivity is extended working hours. This derails any efforts you may have already made in establishing an environment conducive for sane working.

 

People who want to take in more hours of work regardless of compensation offered are often rare, if not nonexistent.

 

It is never a good idea to sacrifice work-life balance not just for the staff but for you as well. The occupational hazard-free alternative would be opting in the virtual working model.

 

With the way virtual offices are structured, you can have an efficient team not physically working side-by-side for you but providing the necessary round the clock support.

 

To illustrate in simple math, let’s say you have about 3 onsite staff who regularly start work around the same time as you do at 8:00 a.m. Then your virtual employees come in with a 4 or 8-hour time difference. Add up the amount of work your on-site staff finishes plus the work done by your virtual employees on a daily basis and you have nearly 16 hours worth of productivity. Not a bad start and end on a regular business day.

 

But while recruiting and hiring virtual employees can post a serious challenge to business operations, there are a few common measures you can adapt to effectively spot the productive virtual employees from the pack.

 

How can you tell the difference? Here are a few quick hacks we’ve compiled for you:

 

 

Razor-sharp focus and independence

 

There is no secret superpower to getting things done before anyone does.

 

But there are varying degrees of being focused on a task which makes a world of difference. It takes time and practice to master this skill.

 

In this instance, fortune favours those that have put in longer hours of work in the past than those who have yet to. The amount of energy that new graduates bring to an organisation is always a breath of fresh air. But this newness and lack of experience may not sink as fast compared to someone who is not doing it for the first time.

 

Focus and independence are aligned to the hip. It would take a decent amount of personal maturity to have both. Independence means having the necessary self-control and innate sense of responsibility. In most cases, those traits are not common among people who have yet to work a day in their life.

 

 

Smarter Not Longer

 

Falling into the trap of having too much work and not having enough time to carry them out is not smart.

 

For virtual employees, supervision from the employer is minimal.

 

They are mostly left to their own doing and expected to complete tasks at their own pace, except of course during urgent circumstances. Keep in mind that working hard is different from working smart.

 

The latter entails prioritising important or date-dependent tasks and deciding on the amount of time needed to finish each task on schedule.

 

 

Always Be Prepared For Tomorrow

 

Before the end of each business day, you will notice productive virtual employees do a quick recap of what they’ve done and accomplished. They take note of the things they have covered and the tasks they have yet to.

 

This strategy will not only enable them to  stay on top of their work game but it also provides them with a quick reset for them to be able to start on the next task with a clean slate.

 

In essence, it takes focus, preparation and ingenuity to accomplish assigned tasks sans minimal supervision. If your virtual assistant possesses all of the traits necessary, you can expect to have a virtual working partnership that truly works.

The post 3 Things Productive Virtual Employees Do Differently appeared first on My Virtual Workforce.

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3 Smart Ways to Manage Virtual Employees Effectively

Is there a smarter way to do this?

 

It’s the quintessential question good managers always ask.

 

As the person tasked with leading the pack, finding ways to optimise resources and improving processes comes with the territory.

 

You will notice that the working dynamics of virtual employees coincides with that of a manager. A self-managed one so to speak.

 

Both operate nearly in the same vein.

 

In a virtual  office set up, a remote staff  juggles tasks and executes them at their own pace to what they think is reasonable. They manage calendars to their discretion. They plan ahead and work out the best schedule for completion.

 

In a way, they are managers  in their own right. What makes them even better is that they don’t demand a large paycheck.

 

However, while virtual employees are often self-reliant, a good manager is still necessary to maintain a smoothsailing virtual working relationship.

 

Build trust and rapport with your virtual team by:

 

Treating People like People

 

The old adage that says “things get managed, people get led” is true.

 

People have feelings, hopes, dreams, worries and usually act based upon them. It comes with the recognition that people respond better to personal touch.  The consequence of managers treating subordinates in an impersonal way is that they’ll get a response, but not the kind they want.

 

At all times, it’s always better to address issues rationally and tactfully, as opposed to   dishing out  cold reprimands as if the receiving party is just a resource or a thing. If you want exceptional results from your virtual employees, treat them like you would want to be treated.

 

Showing Appreciation

 

The importance of expressing sincere appreciation for their efforts cannot be stressed enough.

 

In a virtual setting where chances of meeting in person is very minimal,  expressing kind words can cover the distance of a million miles away. Though it cannot compensate for a physical pat on the back, still the boost in confidence it provides can go a long way.

 

Communicating Clearly

 

Recent reports show that in the UK, almost 20 million citizens now interact with 120 government bodies through virtual channels and transact all their government related business in the same manner.

 

The magnitude of making something like this work is hardly unthinkable.

 

But the point is, it works.

 

And this can be replicated by having a clear line of communication.

 

There are a myriad of options available at your choosing. But you need to determine which one will work best for you and for your virtual employee. Consider limiting factors like internet connection.

 

Will the application you have chosen cause more problems than it solves on your remote staff’s end? Will it run on the operating system he or she is using? Any minor detail should be addressed if it can in any way hamper his or her capacity to do the work.

 

When it comes to virtual employees, there are so many proven ways to efficiently bring out the best in them. There may not be a one-size fits all solution but eventually, you will find out what works and what doesn’t. Change methods whenever you deem fit and it won’t be long until you have an exceptional working relationship with your virtual team.

The post 3 Smart Ways to Manage Virtual Employees Effectively appeared first on My Virtual Workforce.

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3 Things Productive Virtual Employees Do Differently

“The bad news: time flies. The good news: you’re the pilot”.
 
It goes without saying that these words from the wise Michael Altshuler resonates well with productive virtual employees. When we say productive, virtual or otherwise, we are looking at the same equally distributed 24-hour windo...
READ MORE

3 Smart Ways to Manage Virtual Employees Effectively

Is there a smarter way to do this?
 
It’s the quintessential question good managers always ask.
 
As the person tasked with leading the pack, finding ways to optimise resources and improving processes comes with the territory.
 
You will notice that the working dynamics of virtual ...
READ MORE

8 Essential Virtual Team Tools for Collaboration

Hiring a virtual assistant was once described as a very risky move.

Oftentimes, the lack of physical interaction makes collaboration on tasks and projects difficult.  In addition, achieving maximum work efficiency was challenging at the very least.

But unlike yesterday’s outsourcing plight,  entrepreneurs today already has access to all the necessary tools that make working with a virtual team a whole lot easier.

Nowadays, a multitude of virtual team tools have made collaboration between entrepreneurs and virtual assistants more straightforward.  Working together, either remotely or locally, is now more transparent and accessible than ever.

Having said that, here are the top 10 most valuable tools you can use to enhance collaboration between you and your virtual team.

1. Dropbox.

It’s a cloud storage host that allows users to save documents, photos, and videos for easy file storage, access, and sharing, anytime and anywhere. It can be integrated with Mac and Windows. Dropbox is also accessible through mobile devices and syncs automatically with your computer. The software is subscription-based, but offers an initial 2GB free storage.

2. Basecamp.

A comprehensive web-based project management tool that promotes transparency and collaboration with the team or the people involved in a project. You don’t have to be an IT expert to use the tool. Anyone in the team can store files, post tasks, create due dates, and start discussions relevant to the project. It also allows project managers and members to know the tasks that need to be done; the person behind the completion of those tasks; and the projects that are driving favourable momentum.

3. TeamViewer.

A software tool that allows people to control another PC remotely. It’s a screen-sharing tool that usually comes in handy when giving assistance or teaching new tasks to your virtual assistant. It’s free to use, but businesses can purchase the business version for $749.

4. Skype.

While there are plenty of chat tools out there, Skype comes in as the first choice for most of the people who work in remote locations. Its popularity can be credited to many of it’s helpful features, including the ability to hold face-to-face meetings. This feature can come in very handy if you wish to conduct regular small-group meetings with your virtual team.

5. Google Docs.

This enhances team collaboration by allowing members to create and edit documents, spreadsheets, and slides in real-time. It’s obviously web-based unlike Microsoft and only requires a Gmail account. Everything that’s made in Google Docs will be automatically saved in Google Drive, which is Google’s free cloud storage.

6. Jing Project.

This can be used to record screen shots or videos, which can be uploaded to Screencast for your virtual staff to view. Jing also allows users to select any window or area on the screen to record.

7. GroupMe.

A free group messaging tool that works on various mobile and computer devices. Those who choose not to install the app on their devices can still receive the messages from the app through texts.

8. LastPass.

This tool allows users to share their passwords and other login information with others to minimise security risks. There are two ways to make use of the tool. If the password is given directly, the other person can see and use it. If it’s shared, he may not be able to see the exact password but he can still use it.

A collaborative culture is vital to success whether you are in a small, medium, or large organisation. Fortunately, unlike a few decades back, tools such as the ones mentioned are now available to effectively keep your virtual team connected and in sync.

The post 8 Essential Virtual Team Tools for Collaboration appeared first on My Virtual Workforce.

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8 Essential Virtual Team Tools for Collaboration

Hiring a virtual assistant was once described as a very risky move.
Oftentimes, the lack of physical interaction makes collaboration on tasks and projects difficult.  In addition, achieving maximum work efficiency was challenging at the very least.
But unlike yesterday’s outsourcing plight,  ent...
READ MORE

6 Killer Interview Questions to Ask Prospective Virtual Employees

The era of virtual staffing has begun, and managers who favour the more traditional, interoffice work relationships may need to check what they are missing out on.

If you are up to the challenge of hiring a remote team, keep in mind that you have to ask the right questions so you can best determine if the potential applicant is the right person for the job.

For starters, your ideal virtual staff should be very efficient at specific jobs and should be able to effectively communicate and manage assigned tasks.

If you don’t have access to first-hand referrals, consider work experience as a good indicator of a prospective employee’s capability.

In addition, interviewing the virtual candidate can give you a clearer insight into the tasks your chosen staff can effectively carry out on your behalf.

Below are some of the key interview questions to ask to help you pick the best person for the job.

Have you had any experience working as part of a remote team? If so, how was your experience?

Listen attentively to what the interviewee has to say regarding this.

For those with experience, ask for challenges and action plans. For those without any experience, ask for work expectations, the challenges they expect to encounter and how they can best overcome them.

What type of work setup did you have?

Was it a home office or a coworking space?

Let them describe how their remote office and virtual workday were like. This will give you an idea regarding connection speeds, alongside the tools they have used and are familiar with.

What is your ideal work environment?

It is best to hire candidates who prefer and have a genuine interest in the virtual work set-up.

Although some people are game for anything, it is recommended that you pick those who are really passionate about their work.

Do you have a working space where you can work uninterrupted?

While working virtually can be great, it also comes with its own share of distractions.

Case in point: If the working environment is too noisy or if the Internet connection is unbelievably slow, chances are your staff will not be able to get much done.

To give you a better idea how a digital workplace should be and the elements it should come with, you may visit this website.

How do you keep current?

Excellent telecommuting workers often have a high level of self-direction and self-motivation.

Asking how a prospect keeps up with industry news and trends (tools, practices, etc) will help give you an idea regarding their initiative and motivation when it comes to practices and changes in the industry.

How do you handle miscommunications and conflicts?

In the digital workplace, disputes can occur and can escalate quickly when not addressed accordingly and right away. In line with this, it would be ideal to hire people who are able to clearly voice out any concerns and who can handle misunderstandings like a professional.

The next time you interview prospective candidates for a virtual job, take the key questions above into account so you can better assess a candidate’s capacity and willingness to work remotely.

The post 6 Killer Interview Questions to Ask Prospective Virtual Employees appeared first on My Virtual Workforce.

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6 Killer Interview Questions to Ask Prospective Virtual Employees

The era of virtual staffing has begun, and managers who favour the more traditional, interoffice work relationships may need to check what they are missing out on.
If you are up to the challenge of hiring a remote team, keep in mind that you have to ask the right questions so you can best...
READ MORE

6 Key Factors to Consider When Picking a Bookkeeping Provider

Finding the ideal bookkeeping service provider can be challenging.

While there are many companies offering bookkeeping solutions nowadays, finding one that will best suit your needs, preferences and budget can be overwhelming.

To narrow down your options, take the following key factors into account.

1. Experience

Regardless of the business size, experience should rank high in your list of top factors to look out for when looking for a provider. That means you should opt for a company that does not only possess skilled bookkeepers but seasoned ones as well.

While someone with a degree in accounting is not always a must, it is important to have people who fully understand business mechanics and are fully adept when it comes to financial transactions.

2. Fees and services

Bookkeeping service fees can vary from one provider to another. Ideally, a vendor must be able to provide you with a list of all the bookkeeping services they provide, an estimate of the time needed, and the cost to complete the job.

Don’t hesitate to ask questions regarding the services you would like to get. In addition, ensure you are fully aware of those services that are covered and those that are not.

Some companies offer a fixed rate depending on the workload while others charge on an hourly basis. Some offer monthly packages for a certain fee. Research and ask around. Once you have gathered enough information, you can now easily pick the right provider based on your specifications, preference and the money you are willing to shell out.

3. Qualifications

Some accounting software offer certifications and trainings for their users. With that in mind, make sure to hire a bookkeeping provider that not only has in-depth knowledge and expertise, but preferably also certified in the software they are using.

In addition, tasks such as tax work, cost analysis and general bookkeeping are required by most businesses regardless of size so hiring highly skilled and competent people is a must.

4. Technology

To save money and time, it would be best to choose providers who are using a reliable program and software. Oftentimes, this is advantageous for the client since they will get access to more comprehensive services and report.

Whether it’s the process, tools or the infrastructure, it is always ideal to find a team you can fully rely on.

5. Support

A dependable bookkeeping service should be able to provide all the support your business needs. Apart from exceptional service, customer care should be excellent.

That being said, it would be ideal if they have a hotline you can call anytime or a designated person who can address all your disputes, queries and even grievances regarding the service. If you have access to all those, then you can be sure you are properly taken care of as a client.

6. Portfolio

To determine if your prospective vendor can effectively do the bookkeeping job you require, you need to check the website to see what they have to offer.

From there, you can view some of the companies and individuals they have provided bookkeeping services to. You can also gain insights on the kind of services current clients enjoy.

When choosing the best provider, it is recommended that you have all the vital factors covered. The right vendor will not only exceed your expectations, they can also effectively help you keep your business on track.

The post 6 Key Factors to Consider When Picking a Bookkeeping Provider appeared first on My Virtual Workforce.

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6 Key Factors to Consider When Picking a Bookkeeping Provider

Finding the ideal bookkeeping service provider can be challenging.
While there are many companies offering bookkeeping solutions nowadays, finding one that will best suit your needs, preferences and budget can be overwhelming.
To narrow down your options, take the following key factors into...
READ MORE

6 Effective Hacks to Get Loads of Traffic to Your Blog

Sure, building a blog is easy.
But building a successful blog that generates significant traffic is a totally different thing entirely.
Fortunately, there is no shortage of strategies you can use to increase your blog’s traffic and get past the traffic plateau.
Increase your following and boost y...
READ MORE

5 Effective Social Media Marketing Hacks for Your Business

So you’ve heard that social media marketing can lead to improved sales, better brand awareness, increased customer loyalty and more repeat business?

But did you know that having various social media accounts alone will not cut it? While not everyone may be aware of it, an effective social media marketing campaign necessitates a great deal of time and effort.

Fortunately, there are a lot of simple ways you can employ that can create a world of difference when reaching out and connecting to your customers through social media. [Full Article]

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10 Tricks to Building a Landing Page that Converts Traffic into Money

Here’s a shocker: a lot of people think a landing page is similar to a home page.

And they are outright wrong.

Unlike a home page, a landing page disregards all the hoopla and goes straight for the kill — that is, delivering a strong call to action.

According to Pamela Vaughnan of Hubspot, landing pages are the heart and soul of an inbound marketer’s lead generation efforts. It’s simply the best way of converting site visitors into leads, and from there into a lot of cash.

However, not all landing pages successfully deliver good results. This is because some of them aren’t optimised for SEO purposes. It’s not enough that you hire a good copywriter to formulate a compelling call to action. You have to be found first and that only happens if you allow Google to find you easily. [Full Article Here]

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3 Foolproof Ways to Boost Your Business Revenue

Many businesses struggle with the competition, often going off into the unknown in search of additional revenue. They chase new customers and forget the existing ones, putting its vast and untapped potential to waste.

What many fail to realise is there are quick  and effective way to significantly increase  income even if no new customers comes in the picture. The challenge is to make the most out of available revenue maximisation strategies.

In essence, some revenue maximisation approaches work by having your existing customers buy more from you, thereby increasing your profit as a result.

Considering that your current customers already trust you and buy from you, focusing on them can be the best and least costly way to boost your earnings. While it is good to market for new customers, increasing your proceeds through your existing customers is not only easier, but also more practical as opposed to spending time and money to establish additional customer base. This strategy is especially helpful if you can’t spare money for marketing to attract new clients.

Consider these sure-fire ways to help you enhance revenue from current customers without limiting your options for gaining new ones. [Full Story]

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Top 10 Tasks Entrepreneurs Can Outsource to their Virtual Assistants

Imagine being stuck in a rut doing the same thing over and over again without seeing significant results.

A smart entrepreneur wouldn’t bury himself in a single task for days; instead, he hires people to take certain tasks off his plate. This entrepreneur should be you. But do you have any idea which tasks to delegate to your virtual assistant?

Knowing how to maximise the service your virtual assistant renders can save you a lot of time and money in the long run. Read More

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5 Effective Social Media Marketing Hacks for Your Business

So you’ve heard that social media marketing can lead to improved sales, better brand awareness, increased customer loyalty and more repeat business?
But did you know that having various social media accounts alone will not cut it? While not everyone may be aware of it, an effective social media m...
READ MORE

10 Tricks to Building a Landing Page that Converts Traffic into Money

Here’s a shocker: a lot of people think a landing page is similar to a home page.
And they are outright wrong.
Unlike a home page, a landing page disregards all the hoopla and goes straight for the kill — that is, delivering a strong call to action.
According to Pamela Vaughnan of Hubspot, ...
READ MORE

3 Foolproof Ways to Boost Your Business Revenue

Many businesses struggle with the competition, often going off into the unknown in search of additional revenue. They chase new customers and forget the existing ones, putting its vast and untapped potential to waste.
What many fail to realise is there are quick  and effective way to ...
READ MORE

Top 10 Tasks Entrepreneurs Can Outsource to their Virtual Assistants

Imagine being stuck in a rut doing the same thing over and over again without seeing significant results.
 
A smart entrepreneur wouldn’t bury himself in a single task for days; instead, he hires people to take certain tasks off his plate. This entrepreneur should be you. But do you have a...
READ MORE

5 Essential Questions to Ask Before Outsourcing

Smart business owners know how much they can save just by outsourcing some of their functions. However, it’s no longer a game of cost-cutting. Knowing how to maximise the services of an outsourced talent also plays an important role in the success of your business.
 
So instead of p...
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Smart Ways Businesses Can Save Money

The business world can be highly volatile. If you are an entrepreneur, that is one of the most basic insights you need to remember. If you wish to stay afloat, you have to learn to save money by eliminating unnecessary expenses, cutting back on costs and tightening your purse strings. Get your money saving off to a good start by keeping the following basics in mind: Keep an eye on your taxes Owning a business is immensely different from working for other people. For one, if you are an employee, you get your pay with the taxes already deducted.[Read More]

Smart Bookkeeping: Key Tips for Small Businesses

However small your venture may be, it can benefit from all the advantages bookkeeping has to offer.

While investing in the services of a trusted bookkeeper might seem like an expense you can do without at first glance, nothing can be farther from the truth. Bear in mind that adopting good record keeping habits from the very start can save you from costly errors down the road.

Easily accomplish long-term financial goals, get a better handle of your cash flow and improve profitability by keeping the following smart bookkeeping basics in mind: Read More

What are the Advantages of Using a Contact Centre?

The advent of contact centres has proven to be a blessing for small businesses and big companies alike.

Considered by entrepreneurs across the world as a crucial tool for customer service, contact centres give businesses access to a wide range of features at competitive prices, helping them save a significant amount of time and money in the long run.

The past decade has seen countless ventures choosing to outsource their customer support service needs. This is often done in an effort to cut costs and provide their customers with a wider range of services only fully equipped contact centres can provide.

Indeed, contact centres have been, and will continue to be, advantageous for businesses.

Here are four of the biggest benefits they guarantee. Read more

Smart Ways Businesses Can Save Money

The business world can be highly volatile.
If you are an entrepreneur, that is one of the most basic insights you need to remember.
If you wish to stay afloat, you have to learn to save money by eliminating unnecessary expenses, cutting back on costs and tightening your purse strings.
Get your...
READ MORE

Smart Bookkeeping: Key Tips for Small Businesses

However small your venture may be, it can benefit from all the advantages bookkeeping has to offer.
While investing in the services of a trusted bookkeeper might seem like an expense you can do without at first glance, nothing can be farther from the truth. Bear in mind that adopting good record...
READ MORE

What are the Advantages of Using a Contact Centre?

The advent of contact centres has proven to be a blessing for small businesses and big companies alike.
Considered by entrepreneurs across the world as a crucial tool for customer service, contact centres give businesses access to a wide range of features at competitive prices, helping them save...
READ MORE

Why Outsource? 7 Invaluable Benefits for Businesses

From bookkeeping to marketing, many small business owners attempt to do everything on their own.
However, no matter how adept you are or how good you can be at organising things, you will need all the help you can get if you want to keep your venture up and running.
To get access to the...
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The Many Benefits of Outsourcing Your Bookkeeping Needs

The advent of modern technology as well as the internet has dramatically revolutionised the way people do things, including the way they conduct business.
Case in point: as opposed to a few decades back, bookkeeping services can now be outsourced so you can effortlessly get the expert help you...
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